Help

Can I pay by Credit / Debit Card?

Yes. From the checkout screen you click the ‘Make Payment‘ button at the bottom of the page.  This brings you to the PayPal website where you can either:

  • log into your PayPal account and pay for your purchased
  • pay for your purchases using a credit / debit card

Why does PayPal not accept my Credit Card?

If your credit card is valid and you have not overstretched you limit the reason why your credit card may not be accepted by PayPal is because you may already have it registered with a PayPal account.

PayPal security measures do not allow you to use a credit card that has been assigned to a PayPal account and therefor you must log into your PayPal account in order to complete your purchase.

Do you have a Question?

Please enter your question in the comments form below and we will contact you with an answer. We may also post your question and the answer on this page as many other visitors may have the same query.

Thanks,
The 14 Day Manicure Team

92 comments on “Help”

  1. Rana Maria Gijsbers on

    Hi suzanne, I have the starterskit of you via groupon! And I’m so happy with it! Now I wanted to buy extra colours on your website but because I’m from holland I can’t order anything:(! Can you please help me?
    Kind regards, Rana

    Reply
  2. Wendy on

    Hi
    Can you tell me where I can purchase the gel polish nail remover please I have used all mine & need a replacement which I cannot find.
    Regards
    Wendy

    Reply
  3. Karen on

    Hi . Love my kit have brought many colours from you and now looking at the gelish colours. Can you tell me if you can use 14day manicure top and bottom coat with gelish please.
    Many thanks

    Reply
    • Suzanne on

      Hi Karen

      Ah thats great glad you are enjoying and thanks for the lovely comment 🙂

      Yes you can of course use the Gelish colours in conjunction with the others, the only difference with the Gelish range is that the bottles are
      bigger and there is a wider variety of colours 🙂

      Thanks again
      Susan

      Reply
  4. Su on

    I have received the box and it has no instructions.
    It had a black button whiich seems to do the on and off and the button which says 120 timer.

    Lights come on when black button is pressed I , not sure how the II black button and the red timer button work?

    Reply
    • Suzanne on

      Hi Sue ,

      The black switch should always be on the 120 before you press the red button which is the timer button. Once this button is pressed the lights will come on and then turn off in 2 minutes. Each coat of colour
      should be placed under the lamp for this 2 minutes .If you have any other questions or queries I will be more than happy to help.
      Kind Regards ,

      Laura

      Reply
    • Suzanne on

      Hi Emily , you need to use the cleanser after your finished with the top coat. The cleanser is important to wipe the 1% sticky residue off after your last coat.

      Let me know how you get on.

      Kindest Regards ,

      Laura 14 day manicure

      Reply
  7. Deborah on

    Hi,

    I have just received my u.v. lamp but there aren’t any instructions with it.

    Can you email me some please?

    Also, will this lamp dry ordinary nail polish as I have yet to order gel polish.

    Many thanks,

    Deb.

    Reply
    • Suzanne on

      Hi Deborah ,

      Place each bulb into there compartments and push till you hear a click. After this you can plug the lamp in. Turn the switch to 120 and push the timer button and your lamp should light up straight away!
      The uv lamp is for uv polish only but you can try your normal polish if you want! Let me know how you get on.

      Kindest Regards ,

      Laura

      Reply
  8. Chloe on

    Hello
    I have purchased this off Groupon and i am using it today, but after putting my nails under the UV lamp they still dont seem to be drying much? Its not very warm inside? Not sure if im doing spmething wrong?!

    Reply
    • Suzanne on

      Hi Chloe ,

      It should be trying straight away, make sure you do very light coats of the polish. Also make sure the switch on the lamp is on the 120 before you press

      the timer. Each coat should be drying within the two minutes.

      Let me know how you get on.

      Kindest Regards ,

      Laura

      Reply
    • Suzanne on

      Hi Chloe, Your nails will have a sticky residue on them after you dry them and this is removed with the cleanser provided after you have finished applying the top coat and have dried for the last 2 minutes. thanks suzanne

      Reply
    • Suzanne on

      Hi Vicky , The difference between the gelish range and our colours is the gelish is stronger product. Its good for someone who’s nails are prone to breaking easy.

      If you have any other questions or queries I will be more than happy to help.

      Kind Regards ,

      Laura 14 day manicure

      Reply
  13. Joanne on

    Can you confirm if “Wild Thing” is discontinued please? I’m also looking to get a silver glitter polish that can be used on top of different colors, any suggestions as I’m unsure if the ones that look like glitter actually have a colour base.

    As someone who always uses nail polish I find the product very easy to use and although I’ve only recently started using it I have had no problems with chipping. Price to buy is rather high although discount code helps.

    Reply
  19. Suzanne on

    Hi Gemma, If you add to the notes that you want bikini so teeny we can organise for you. Select any other colour but specify that you wish to swap for bikini so teeny. We will have these added to the website later this week. thanks suzanne

    Reply
  22. Louise Cunliffe on

    Hi,
    I bought a kit through group on and am v pleased with it! Thank you!
    I would like to buy some extra colours and have a discount code from you.
    I would like to get display rack two but in fact like the 5 colours you can choose from in the list beneath.
    Do you still send another 7 colours or is it just those colours? Could you tell me how it works?
    I would like to get another kit as a present can I purchase it from you as the same price as the groupon offer or should I wait until you do another offer.
    Thank you
    Have a good day

    Reply
  23. nicola scott on

    Hello – I purchased the groupon deal in October however the 50% discount sheet for ordering more nail varnishes from you was missing. I have tried getting this from gROUPON DIRECT with no luck. Can you please please help???

    Reply
  24. Alice on

    Hi, I have purchased your 14 day manicure starter kit and absolutely love it!! I was wondering if you did a clear polish with a little glitter in for over the top of another colour??

    If so I would be interested 🙂

    Reply
  25. Rena on

    Hi, I’ve just received my starter set and am very pleased. However I cannot seem to find all the colours on your web site that are on the colour chart that came with the set. I really would like the 90041 Lady Sings the Blues. Is this still available?

    Reply
  29. Kayleigh on

    Hello,

    I am really keen to order the deal from Groupon, I am taking my gel/polish course next month so will need to purchase the kit, i have been advised to use nail harmony, but this is such a good deal, does it matter after i have done the course which brand i use?

    Many thanks

    Reply
  30. tina hillam on

    i have made a purchase through kgb deal for £89.00 which is the starter kit with 8 colours, when do i tell you what colour i require?

    Kind regards

    tina

    Reply
  31. Maria Wakley on

    Hi can I order the colours lady millionaire , it’s all about the glam, dream on and skinny latte? My number is 07748393789 Maria

    Reply
  38. Suzanne on

    Hi Kath,
    if you go to offers.14daymanicure.co.uk and select your box-set, choose your colours and then enter voucher code. If you have any problems just give me a call. thanks, suzanne

    Reply
  39. Jennie on

    Hi I placed an order with you for a starter kit on 5 January 2013 and have recieved an email acknowledging my order I just wondered how long it would take to be delivered? I also emailed you through my colours selection and put it on the order notes I just wondered if this had been recieved?

    Thanks

    Reply
  45. kate on

    Hi
    I purchased the groupon deal yesterday and have recieved my voucher but when i try to redeem it i get the following message from redeemit.co.uk “deal is not available for redemption” is there a problem with the redeemit website? i’ve double checked i put all the information in correctly.

    Reply
  47. Laura Larkin on

    Hi suzanne, re r phone conversation please could u give me a call later to nite after 6 I would like to purchase the starter pack . The colours I would like r sassy girl pump up the jam, bangin & completely in love. My home no is 02891467759 or my mobile no is 07732520701. I am from Bangor co down northern Ireland . Many thanks . Laura larkin.

    Reply
  48. Susan Owen on

    Hi there. Unfortunately, I encountered a problem with my computer so could not proceed with the Groupon £99 deal. Is it too late now….or will it be back again soon?

    Reply
  49. Hannah on

    Could you give me a bit of information about delivery? I have just purchased the groupon. How long will delivery take? And is this will Royal Mail?

    Reply
  53. nicola harding on

    I am worried about using groupon I haven’t used it before Can I purchase your starter kit through you tomorrow for the same price many thanks regards Nicola.

    Reply
  54. Suzanne on

    Hi Rosie, You shoudn’t peel you polish off as it will damage your nail. Your best to soak in Acetone for 10 mins and it will crumble off with the help of an orangewood stick.

    Reply
  55. Amanda Mayo on

    hi if i buy the starter the kit from groupon would you be able to buy the remover after it runs out and additional colours?

    Reply
  57. Rosie Sparks on

    Many thanks Suzanne. With the Shellac you can just peel it off if you need to you don’t need to use the remover and wait 10 minutes. Is this the same with the 14 day manicure?

    Reply
  58. Rosie Sparks on

    Dear Suzanne

    I have shellac nails done and I believe this is the same thing, can you please confirm this? I would like to purchase this on Groupon so would like to know before the offer ends. Many thanks Rosie

    Reply
    • Suzanne on

      This is 14 Day Manicure not Shellac. It works in the same way as in it lasts for 2 weeks and you cure under the lamp for 2 mins. Its a UV Hybrid Gel Polish. thanks, suzanne

      Reply
  59. Sophie on

    Hi I’ve just purchased the 14 day starter kit through Groupon as it looks like a great product. Is it possible for me to swap any of the colours stated or they do they come as a set?
    Also, is it possible to order more remover when it runs out as I can’t see it under products?
    Thanks
    Sophie

    Reply
    • Suzanne on

      Yes you can contact me to order on 00353 860846198. They will be available to order on my website withing the next few weeks. You will also be able to replace the bulbs from my website shortly. Unfortunately I can’t swap the colours under this offer but you can purchase additional colours from our website for £15. thanks, Suzanne

      Reply
    • Suzanne on

      Hi Sophie,
      Unfortunately on this offer its just the colours that are in the box-set but if you’d like to order additional colours I will be running an offer for anyone that’s bought the boxset within the next two weeks. thanks, Suzanne

      Reply
  60. susan owens on

    Hi there,
    Does your UV lamp have easy access to the bulbs to enable changing them? Also, do you sell the replacement bulbs?
    Thanks, Susan.

    Reply

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